Public transport passengers have a legal right to a ticket refund, compensation or assistance in the event of major delays or cancellations. The same applies for passengers on regular international coach services.
Passengers are entitled to compensation for major delays. Under the Passenger Transport Act and its implementing regulation, passengers have a legal right to recompense from transport companies for cancellations or the delayed arrival of more than an hour to their destination. The same applies to international coach travel on regular services: here, a delay in the scheduled departure time is the decisive factor. There is no compensation for travel by cable railway or boat because these forms of transport are particularly affected by adverse weather conditions.
The transport companies have set up complaints bodies. Passengers who are unhappy with a transport company’s decision on compensation can contact the Federal Office of Transport’s enforcement office.
Links
Passenger Transport Act (not avaiable in English)
Passenger Transport Ordinance (not avaiable in English)
